General Information
ACKNOWLEDGEMENTS
All orders will be acknowledged in writing exclusive of freight charges. Each item will be identified with a ten digit personalized code number and title. Please use this code number when referencing your order.

ART REQUIREMENTS
Vector EPS art required.

CATALOGS
Reasonable quantities of catalogs are available at no charge.

CHANGE/CANCELLATION
Any request for change or cancellation may be subject to charges based on any and all costs incurred at the time of the request.

COLORS
PMS® color matching is available at no additional charge in most processes

COUNTRY OF ORIGIN
Federal law dictates imported items bear the mark of the country of original manufacture. This mark will be stamped or etched onto the back side of all items aside from specific exceptions. Please contact factory for further information on these exceptions.

CONSECUTIVE NUMBERING
Consecutive numbering is available die struck onto the back side of any

Clois-Tech™ or Die Struck emblem at an additional cost of  0.30(P) per piece.

DIES & TOOLING
The preparation of dies, trim tools, piercing tools, screens, and films are a service and remain the property of Pinnacle Designs. Preparation charges are listed within the catalog. All dies will be kept on file for a period of two years unless prior arrangements have been made at time of order.

MATERIAL COMPLIANCE
Pinnacle Designs only uses raw materials, enamels and paints which are compliant with California’s Proposition 65 and CPSC federal guidelines in respect to lead and Phthalates. All items meet CPSIA standards. Pinnacle Designs owns and operates Thermo Scientific XL3t 300 portable testing equipment for our own auditing purposes. Independent third party testing, of your custom order, is available for an additional fee. Certificates of Compliance may be issued, if required by law, for your orders. Please add 7-10 days for third party testing.

OVER/UNDER RUNS
Due to production methods, all orders are subject to a 5% over/under run quantity.

PACKAGING
Recyclable poly-bags available on some items. Please contact one of our Custom Project Specialists for availability.

PRICING
Due to frequent fluctuation of raw material costs and the monetary exchange rate in the world market, prices listed in the catalog are subject to change without notice. Please confirm pricing prior to placing orders.

PRODUCT IMAGE USAGE
Products manufactured by Pinnacle Designs may appear in future publications unless Pinnacle Designs is notified in writing not to use the image.

QUOTATIONS
Large quantities, co-op programs, and less than minimum will be quoted on an individual basis

REORDERS
There are no die or tooling charges for exact repeat orders placed within two years of previous order. Please reference the personalized item number assigned (found on acknowledgements and invoices) when placing reorders. Production time is one week less than stated in catalog for each specific process.

RETURN POLICY
Items may not be returned without a Returned Goods Authorization number issued by Pinnacle Designs. Any return request must be made within fifteen days of ship date, and a 20% re-stocking charge applies for returns of stock merchandise.

RUSH ORDERS
Special ship date requests may be fulfilled if requested and agreed upon by
Pinnacle Designs. A service charge may be necessary. Please call for quotation and availability.

SAMPLES
Special ship date requests may be fulfilled if requested and agreed upon by

Pinnacle Designs. A service charge may be necessary. Please call for quotation and availability

SHIPPING
All orders are shipped F.O.B. CA . All orders are shipped UPS unless other arrangements have been requested. Multiple destination shipments are subject to a  4.00(X) charge per destination after the third location.

TERMS   
Net 30 days on approved credit. New customers are required to submit a 50% deposit with their order unless credit has been pre-approved by the accounting department. We accept Visa, MasterCard, and American Express.

TRADEMARKS
Logos, names, and trademarks pictured in this catalog are examples of work done by the factory. They are not for sale. The factory assumes that clients are authorized to use logos and trademarks submitted for reproduction.

Pinnacle Designs assumes no liability in trademark or copyright disputes.




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